We keep your personal information private and secure. When you make a purchase or place a donation from our site you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced secure socket layers (SSL) encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
We accept the following credit cards: Visa, MasterCard, Discover and AMEX. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Shipping Time - Most orders received will ship within 5-7 business days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by The Zoo in Forest Park and Education Center or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. If you need an item to be shipped sooner please call 413-733-2251or click here to email us.
Return / Refund Policy
Since all saleable items presented on the web site are donation based, no refunds will be granted. However, if a transaction was processed mistakenly, please contact us and we will work with you to resolve the issue.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any third party web site.
Note to Parents
We are pleased when young people visit the web site to learn more about our upcoming events, exhibits, volunteer opportunities and educational programs The Zoo in Forest Park and Education Center does not knowingly solicit data from children and does not knowingly market to children.