Current opportunities:

Customer Service Associate Job Description

The Zoo in Forest Park, located in Springfield, Mass., is hiring part-time, seasonal customer service staff for the Ticket Booth and Gift Shop. The Zoo is open from the end of March through October. These positions would work scheduled days from 9:30 a.m. to 4:30 p.m. Students and those seeking part-time summer employment are encouraged to apply.

Job Responsibilities

  • Greet guests in a friendly and polite manner
  • Learn about the animals within our facility and our general operation to answer common guest questions
  • Manage the point-of-sale system
  • Handle money and process credit cards with accuracy and proper recordkeeping
  • Basic inventory management
  • Ensure guests are following all Zoo rules

Job Requirements

  • A high level of verbal communication skills
  • Problem-solving skills
  • Punctuality
  • Availability: we are open 7 days a week in the summer months. At least one day of weekend availability is required.
  • Prior customer service experience preferred

Job Types: Part-time, Seasonal

Salary: $15.00 per hour

Interested applicants should apply on Indeed. Please don't call or email.

The Zoo will be open weekends-only
starting March 30th and 31st.