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Do you take credit cards?

The major credit cards we accept are Visa, Mastercard and Discover. We do not accept American Express.

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Where can I purchase or renew my membership?

You can purchase or renew your membership at The Zoo or online.

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How do I check available dates for booking birthday parties or group visits?

Please contact the Education Office at (413) 733-2251 x305 or contact us for more information.

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Is The Zoo open on holidays/ holiday weekends?

The Zoo is open on holidays weather permitting. Updates about closings due to inclement weather can be found on the homepage of our website or our Facebook page. 

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Where can I find out about pricing of guided tours and programming?

You can find our more information on guided tours and programming on our website here or by calling us at 413-733-2251 x305.

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Can I pack a lunch to eat at The Zoo?

No outside food is permitted inside zoo grounds. Please be aware that there are no tables or facilities for eating inside The Zoo but groups and individuals are permitted to picnic outside of The Zoo in the surrounding park. Tables are available on a first come, first serve basis.

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What is your policy on group discounts?

10 or more people are required for group rates. Learn more about our group discounts and programs here.

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Are visitors allowed to walk a dog on a leash through The Zoo?

The Zoo only permits licensed guide or service animals inside The Zoo. No other animals are permitted.

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Are there any rules about The Zoo I should know prior to my visit?

There are a few rules you should know about when visiting The Zoo:

  • Balls, bicycles, roller blades, skate boards etc. are not permitted inside The Zoo.
  • Please leave all radios, noise makers, balloons, etc., outside of The Zoo.
  • Please use walking feet when exploring The Zoo (please do not run!). 
  • Smoking is not permitted inside The Zoo.
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Does The Zoo have wheelchairs available?

The Zoo has a wheelchair available in the ticket booth at the main Zoo entrance. There is a $10 cash deposit required to rent the wheelchair but the $10 is returned to you when you return the wheelchair. We also require that someone in your visiting party leave their photo ID at the ticket booth while you have the wheelchair out and about.

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I found an injured wild animal or escaped domestic animal. What should I do?

If you live in the Springfield area, please reach out to TJO Animal Control at 413-781-1484 or Massachusetts Fish and Wildlife at 508-389-6300. If you are not located in the Springfield area, please contact your local animal control officer.