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Do you take credit cards?

The major credit cards we accept are Visa, Mastercard and Discover. We do not accept American Express.

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Where can I purchase or renew my membership?

You can purchase or renew your membership at The Zoo or online.

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How do I check available dates for booking birthday parties or group visits?

Please contact the Education Office at (413) 733-2251 X 305 or contact us for more information or to book your Zoorific party.

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Is the Zoo open on holidays/ holiday weekends?

The Zoo is open on holidays weather permitting. Updates about closings due to inclement weather can be found on the homepage of our website. 

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Where can I find out about pricing of guided tours and programming?

You can find our more information on guided tours and programming on our website here or by calling us at 413-733-2251.

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Can I pack a lunch to eat at the zoo with our kids?

No outside food is permitted to feed to our animals. Please be aware that there are no tables or facilities for eating inside The Zoo but groups and individuals are permitted to picnic outside of The Zoo in the surrounding park. Tables are available on a first come, first serve basis.

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What is your policy on group discounts?

12 people or more are required for group rates. Learn more and get rates here.

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Are visitors allowed to walk a dog on a leash through the zoo?

The Zoo permits only licensed guide or service animals inside The Zoo. No other animals are permitted.

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Are there any rules about the Zoo I should know prior to my visit?

There are a few rules you should know about when visiting The Zoo:

  • Balls, bicycles, roller blades, skate boards etc. are not permitted inside The Zoo 
  • No radios or loud music of any kind permitted while visiting
  • Running is not allowed 
  • No smoking