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How do I purchase tickets?

Advanced, pre-purchased tickets are no longer required to visit The Zoo, except for special events. Admission tickets can be purchased at The Zoo gate on the day of your visit. 

Please note: The City of Springfield charges a fee of $3 for in-state plates, $5 for out-of-state plates and $15 for buses/larger vehicles CASH ONLY to enter Forest Park. This is not managed by The Zoo.  

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Is there a fee to park?

The City of Springfield charges a fee of $3/in-state, $5/out-of-state and $15/bus or passenger vehicle cash only to enter Forest Park. This fee is not manged or collected by The Zoo and does not cover entry into The Zoo. 

There is no cost to enter Forest Park on foot.

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Do you take credit cards?

The major credit cards we accept are Visa, Mastercard and Discover. We do not accept American Express.

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Where can I purchase or renew my membership?

You can purchase or renew your membership at The Zoo or online.

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Is The Zoo open on holidays/ holiday weekends?

The Zoo is open on holidays weather permitting. Updates about closings due to inclement weather can be found on the homepage of our website or our Facebook page. For hours of operation, click here.

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Can I pack a lunch to eat at The Zoo?

No outside food is permitted inside zoo grounds. Please be aware that there are no tables or facilities for eating inside The Zoo but groups and individuals are permitted to picnic outside of The Zoo in the surrounding park. Tables are available on a first come, first serve basis.

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What is your policy on group discounts?

Twelve or more people are required for group rates. Learn more about our group discounts and programs here.

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Are visitors allowed to walk a dog on a leash through The Zoo?

The Zoo only permits service animals inside The Zoo. Per MA and ADA, emotional support animals are not considered service animals. No other animals are permitted.

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Are there any rules about The Zoo I should know prior to my visit?

There are a few rules you should know about when visiting The Zoo:

  • Balls, bicycles, roller blades, skate boards etc. are not permitted inside The Zoo.
  • Please leave all radios, noise makers, balloons, etc., outside of The Zoo.
  • Please use walking feet when exploring The Zoo (please do not run!). 
  • Smoking is not permitted inside The Zoo.
  • No pets are allowed inside The Zoo. For service animals, please see the section on service animals.
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Does The Zoo have wheelchairs available?

The Zoo has a wheelchair available in the ticket booth at the main Zoo entrance. There is a $10 cash deposit required to rent the wheelchair but the $10 is returned to you when you return the wheelchair. We also require that someone in your visiting party leave their photo ID at the ticket booth while you have the wheelchair out and about.

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I found an injured wild animal or escaped domestic animal. What should I do?

If you live in the Springfield area, please reach out to TJO Animal Control at 413-781-1484 or Massachusetts Fish and Wildlife at 508-389-6300. If you are not located in the Springfield area, please contact your local animal control officer.